Privacy Policy

Introduction

RefSignal ("we," "our," or "us") operates a backlink monitoring service that helps users track and monitor their website backlinks. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service at refsignal.com.

By using RefSignal, you agree to the collection and use of information in accordance with this policy.

Contact Information

Information We Collect

Account Information

• • Email address and name (provided during account creation)
• • Authentication data (managed securely by Clerk)
• • Subscription and billing information (processed by Polar.sh)

Backlink Monitoring Data

• • Project names and descriptions you create
• • URLs you submit for backlink monitoring
• • Target pages you want to track
• • Monitoring results and status updates
• • Cached website content (HTML) from monitored pages for analysis

Usage and Analytics

• • Log data and usage patterns
• • Device and browser information
• • IP addresses and geographic location (for security and analytics)
• • Performance metrics and error logs

AI Chat Data

• • Chat messages and conversations with our AI assistant
• • AI-generated responses and recommendations

How We Use Your Information

• Core Service Delivery: Monitor your backlinks, check link status, and provide monitoring reports
• Web Scraping: Analyze target websites to verify backlink presence and status
• Account Management: Manage your account, subscriptions, and customer support
• AI Features: Provide AI-powered insights and recommendations about your backlink strategy
• Service Improvement: Analyze usage patterns to improve our monitoring algorithms and user experience
• Communication: Send important service updates, security alerts, and billing notifications
• Legal Compliance: Comply with legal obligations and protect our rights and users' safety

Web Scraping and Data Collection

Third-Party Services

Each service operates under its own privacy policy and security standards. We carefully select partners who maintain high data protection standards.

AI Features and Data Usage

Data Security

We implement industry-standard security measures to protect your data:

• • End-to-end encryption for data transmission
• • Encrypted storage of sensitive information
• • Regular security audits and monitoring
• • Access controls and authentication mechanisms
• • Automated backup procedures with encrypted storage
• • Employee access restricted on a need-to-know basis

Data Retention

• Account Data: Retained while your account is active
• Backlink Monitoring Data: Retained for the duration of your subscription
• Cached Web Content: Automatically deleted after 30 days
• Usage Analytics: Aggregated data retained for up to 2 years for service improvement
• Support Communications: Retained for 3 years for quality assurance

Upon account deletion, all personal data is permanently removed within 30 days, except where retention is required by law.

Your Rights

You have the right to:

• • Access: Request a copy of your personal data
• • Rectification: Correct inaccurate or incomplete data
• • Erasure: Request deletion of your personal data
• • Portability: Export your data in a machine-readable format
• • Restriction: Limit how we process your data
• • Objection: Object to processing based on legitimate interests
• • Withdraw Consent: Revoke consent for data processing

To exercise these rights, contact us at support@refsignal.com. We will respond within 30 days.

Cookies and Tracking

RefSignal uses necessary cookies for authentication, session management, and core functionality. We also use analytics cookies to understand how users interact with our service and improve performance. You can manage cookie preferences through your browser settings.

International Data Transfers

Your data may be processed in countries outside your jurisdiction, including the United States, where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

Children's Privacy

RefSignal is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice through email or service notifications.

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